Friday, November 1, 2019

Intorduction to Communication-I Don't Want to Fight about it Assignment

Intorduction to Communication-I Don't Want to Fight about it - Assignment Example The conflict prolonged for one month. The supervisor withheld some important information on the requirements of the task to be taken. All this time the task I undertook was always rejected by the manager. On asking the supervisor, he always insisted on incompetency on the job. This led to a major conflict between the both of us that I could not even take instructions from the supervisor (Shapiro & Ebrary, 2004). 2). The use of covert conflict behavior hindered the efficiency of communication largely. Instructions for the task of the day always came from the manager through the supervisor. Due to the existence of the covert conflict behavior, I always got partial information on the performance of the task. Due to the feeling of being betrayed, communication had to be cut off between us. Repercussion of the communication breakdown came hard on the institution in performance and profitability. In addition, the relationship between us went sour hence slowing down the efficiency of the job and the respect of employees. For these reason sales in our department reduced due to prolonged conflict within the department (Shapiro & Ebrary, 2004). The issue at stake was insecurity of positions. For this reason, the supervisor intensions were to make me look bad on performance to eliminate competition. The conflict between us did not stop until the management and fellow workers jumped in the situation. The fall in sales of the institution could not be taken lightly and other individuals including the manager had to help with solving of the problem. The most important issue that led to solving the conflict was to improve the sales as well as maintain the quality of the products. Secondly, the efficiency of the employees had to be maintained as well as maintain proper communication in the institution. After the intervention, the conflict was resolved and everything went back to normal (Shapiro & Ebrary, 2004). 3) As communication remain a vital tool in

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